Terms of Service

Terms of Service
Last Updated: 11/03/2025

Welcome to www.rabbithouses.co.uk ("Website"). These Terms of Service ("Terms") govern your use of our Website and services. By accessing or purchasing from our Website, you agree to comply with these Terms.

1. General Information

Rabbit Houses (“Company”, “we”, “our”, “us”) provides high-quality rabbit hutches for customers in the UK. These Terms outline your rights and responsibilities when using our Website and services.

2. Eligibility

By using our Website, you confirm that you are at least 18 years old or have permission from a legal guardian. You also confirm that any information you provide is accurate and complete.

3. Orders & Payment

• All orders placed through our Website are subject to acceptance and availability.

• We reserve the right to refuse or cancel orders for any reason.

• Prices are listed in GBP (£) and include VAT unless otherwise stated.

• Payments must be made at checkout via our accepted payment methods.

• Once an order is placed, you will receive a confirmation email.

4. Shipping & Delivery

• We deliver within the UK only.

• Estimated delivery times are provided at checkout but are not guaranteed.

• If a delivery is delayed due to unforeseen circumstances, we will inform you as soon as possible.

• Risk of loss or damage transfers to you upon delivery.

5. Returns & Refunds

• We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.

• Customers must contact us before returning any products.

• Refunds will be issued once we receive and inspect the returned item.

• Custom or personalised orders cannot be returned unless faulty.

6. Warranty & Liability

• We guarantee our products against defects in materials and workmanship for 12 months from the delivery date.

• This warranty does not cover normal wear and tear, misuse, or accidental damage.

• Our liability is limited to the cost of the product purchased.

7. Use of Website

• You agree not to misuse our Website, including attempting to hack, distribute malware, or use content without permission.

• We may suspend or terminate access for violations of these Terms.

8. Intellectual Property

• All Website content, including text, images, and branding, belongs to Rabbit Houses and may not be used without permission.

9. Privacy Policy

• Your personal information is collected and used in accordance with our Privacy Policy.

10. Changes to These Terms

• We may update these Terms at any time. Changes will be posted on this page with the updated date.

11. Contact Information

If you have any questions about these Terms, please contact us at: Email: support@rabbithouses.co.uk

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms.