Shipping Policy

Welcome to Rabbit Houses! We aim to provide a seamless shipping experience for all our
customers in the UK. Please read our shipping policy carefully.

Shipping Information
● We offer free shipping on all orders over £70.
● For orders below £70, shipping costs will be calculated at checkout.
● All orders are processed within 1-3 business days and shipped via our trusted courier
partners.
● Estimated delivery times range between 3-7 business days, depending on location and
courier availability.
● We currently only ship within the UK.

Returns & Refunds
We understand that sometimes you may need to return a product. Here’s how our return
process works:
1. Request a Return: Customers can request a return by contacting us through Live Chat
on our website (www.rabbithouses.co.uk).
2. Return Label & QR Code: Once the return is approved, we will send you a QR code
via email. You can either print it or scan it at your local drop-off point.
3. Return the Item: Take the package to the nearest designated drop-off location.
4. Inspection & Refund: Once the product arrives at our warehouse, it will be inspected to
ensure it is in the correct order and condition. If approved, we will process your refund to
the original payment method within 5-7 business days.
Important Notes:
● The item must be returned in its original condition and packaging.
● Refunds may take additional time depending on your bank or payment provider.

For any further questions, please reach out to us via Live Chat on our website.
Thank you for choosing Rabbit Houses!
www.rabbithouses.co.uk